Autonomous AI Support Agent
Retail Brand
As part of our push into Agentic AI in August 2026, we partnered with a major retail brand to replace their legacy decision-tree chatbot with an autonomous AI agent powered by Claude 3.5 Sonnet and integrated directly into Shopify and Zendesk.
Project Metrics
01 // The Goal
Objectives & Business Need
Reduce tier-1 support tickets by allowing an AI agent to autonomously process order lookups, returns, and catalog questions without human intervention.
02 // The Result
Impact & Performance Outcomes
The agent successfully autonomously resolved 45% of incoming support tickets in its first month, dropping average resolution time from 4 hours to 3 seconds.
Engineering the Solution
We built a middleware layer using Laravel that safely exposes Shopify APIs (orders, inventory) and Zendesk ticketing to the LLM via tool-calling. We implemented strict guardrails to prevent hallucination and enforce return policies.
Key Deliverables
Technologies Deployed
Bespoke development using optimized frameworks, databases, and continuous integration engines.
Ready to Start Building?
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Not ready for a full build? Start with a free consultation or a paid, fixed-scope discovery — see how we keep it low-risk.
General Enquiries
info@keviontechnologies.in
Support
support@keviontechnologies.in
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+91 75730 55757
Our Promise
Every inquiry is reviewed by a senior team member. You'll receive a personalised response — not a template — within 4 business hours (Standard hours: 8am-11pm IST. Global time zones supported via appointment).