Refund Policy

Last updated: September 25, 2026

This policy covers paid extensions, plugins and support plans bought on keviontechnologies.in. If something we sold you doesn't work as described, we will fix it or refund you. Use of the products themselves is covered by the extension licence.

1. Refund window

You can ask for a refund within 7 days of the purchase date shown on your order.

2. When you get a refund

The product doesn't work as described on its product page, on a platform version listed there as supported, and we can't fix it within 5 business days of your report.
The product isn't compatible with a platform version its product page lists as supported.
You bought the same product twice, or bought it by mistake and haven't downloaded it.

3. When a refund doesn't apply

More than 7 days have passed since purchase.
You changed your mind after downloading the product.
The problem comes from another extension, a theme or custom code, and doesn't happen on a clean install. We will still help you find the conflict.
You expected a feature that isn't listed on the product page.
A paid support plan has already been used (for example, we've answered a support request under it).
Customisation or development work, which is covered by its own agreement.

4. Products bought elsewhere

Apps installed from a marketplace such as the Shopify App Store or Wix App Market are billed by that marketplace, and its refund rules apply. Free products, such as Kevion Base, have nothing to refund. Client projects and services follow the payment terms in the project agreement and our Terms of Service.

5. How to ask for a refund

Email support@keviontechnologies.in from the address used for the order, with:

your order number
the product and the platform version you're running
what isn't working, with screenshots or error logs if you have them

We reply within one business day. We may ask for a short call or temporary access to a staging copy so we can reproduce and fix the issue.

6. How refunds are paid

Approved refunds go back to the original payment method within 5 business days of approval. Your bank or card issuer may take a few more days to show it. If you bought a support plan with the product and haven't used it, it is refunded too.

7. After a refund

The licence for the refunded product ends. Please remove it from every installation, including staging and development copies.

8. Contact

Kevion Technologies, Ahmedabad, Gujarat, India. support@keviontechnologies.in